Update Date:22/11/2025 13:00 PM   Dear Valued Customers,   Warehouses: Japan Due to Japan’s national holiday “Labor Thanksgiving Day” on November 24 (Monday), our Japan warehouse will be closed for one day. All inbound and outbound operations will be temporarily suspended on that date. As the warehouse has recently experienced an increase in incoming shipments,...

UPDATE: 30/10/2025 17:00 PM   Dear Valued Customers: Warehouse: Guangzhou, China   Malaysia General cargo air freight surcharge: Adjust from 21% to 25%, the increase is between RM 0.56– RM 1.20, the retail price of subsequent weight for lowest is RM 17.50/kg; for East Malaysia lowest is RM 18.75/0.5kg   Singapore air freight surcharge: Adjust from 5% to 12%, the increase is between RM 1.47– RM 1.72, the retail price of subsequent...

UPDATE: 29/10/2025 17:00 PM   Dear Valued Customers, Thank you for your continued trust and support. We would like to inform you that due to a maritime incident in the Pearl River Estuary — a collision between vessels WAN HAI “XICHUN” and “HAILI 5” — the HAILI 5 unfortunately sank. This incident has affected port operations and schedules in...

UPDATE: 24/10/2025 12:00 PM     Dear Valued Customers:     Warehouse: Guangzhou, China   General cargo air freight surcharge: Adjust from 17% to 21%, the increase is between RM 0.56– RM 1.20, the retail price of subsequent weight for lowest is RM 16.94/kg; for East Malaysia lowest is RM36.30/0.5kg     Effective from: 25/10/2025, Saturday, 7:00 pm onwards for all collected air freight orders from the Guangzhou warehouse....

Update Date: 22/10/2025, 2:00 PM   Dear Valued Customer,   Due to recent changes on online shopping platforms, the newly introduced “Privacy Protection” feature will automatically hide your customer code if selected during checkout. This will prevent our warehouse from identifying your package, and it will not be Auto Parcel Claiming.   To ensure you continue...

  UPDATE: 22/10/2025 12:00 PM Dear Valued Customers, Warehouse: Guangzhou Consolidation Warehouse Thank you for your continued support. We have received a notice from the shipping line regarding two containers: BSA251014YC and BSB251010YC. Due to the original vessel being overloaded and unable to proceed, the cargo has been urgently transferred to another vessel, scheduled to depart...

UPDATE: 08/10/2024 12:00 PM     Dear Valued Customers: The coming Oct 20th (Mon.) is Deepavali. MyPoz customer service and Alipay reload departments will take one day off, and back to normal on Oct 21st (Fri.).  Guangzhou warehouse as usual continue receiving parcels, processing orders, and despatching as usual.   Because Deepavali, the sea freight unloading, customs clearances for air and sea freight, and courier/logistics deliveries might be a bit slower. Everything...

Update Date:07/10/2025 03:00 PM     Dear Valued Customers,   Warehouses: Taiwan   Please be informed that October 10th (Friday) is Taiwan National Day, and local logistics and warehouse operations will be temporarily closed for one day. Therefore:   📦 No shipments will be processed from the Taiwan warehouse on October 10th 📦 Normal shipping operations will...

UPDATE: 25/09/2025 17:00 PM Dear Valued Customers, Warehouse: Guangzhou Consolidation Warehouse Thank you for your patience and understanding. Following the latest weather updates and directives from local authorities, the typhoon warning in Guangzhou has been lifted. Our Guangzhou warehouse will resume air shipment operations starting tonight (September 24), and will fully resume normal operations tomorrow...