To our valued customers:
May 22nd (Wednesday) will usher in the annual Vesak Day. Our online customer service and Alipay recharge departments will operate as usual on that day, and will fully resume normal operations on May 23rd (Thursday); Chinese warehouse operations will not be affected.
| Department | 22/05 (Wednesday) | 23/05 (Thursday) |
| Online customer service | √ | √ |
| Alipay recharge | √ | √ |
| China warehouse | √ | √ |
| After-sales/overseas | X | √ |
| Shipping unpacking | Shipping container unpacking is slow: 21/05 (Tuesday) to 23/05 (Thursday) | |
| Air and sea customs clearance | ||
| Express/logistics delivery | ||
√：Normal operation
X: No operation
In addition, shipping container unpacking, air and sea customs clearance, and express/logistics delivery are expected to be affected to varying degrees starting from May 21 (Tuesday), and will gradually return to normal on May 23 (Thursday).
To avoid any delays, please arrange shipment as early as possible. If you have any questions, please consult our customer service: 012-374 2238 (WhatsApp)
Thank you for your cooperation and wish you a happy holiday
From
Malaysia Customer Service Department
