Account Registration
Step 1: Google MyPoz/ click: http://www.mypoz.com/newwpmypoz/
Step 2：Login>>> Register
For more details : How to place order for China shipping?
Mypoz has 4 methods to add parcel which are through website, phone, google extension and so on.
For more details: How to add parcel?
International shipments are divided into three categories according to the functional attributes of the products: general goods, sensitive goods, and prohibited goods. MYPOZ currently only has two channels: general goods and sensitive; it refuses to accept any prohibited products.
General goods and sensitive goods are used to distinguish inspection standards when exporting from China to other countries. If sensitive goods are shipped using general cargo channels, it may cause inspections to fail to clear customs and deliver goods. The user may delay the receipt of the goods, or need to pay the difference in the fee of the sensitive channel before the delivery.
Please read the following articles for more details:
How to differentiate the item is general/sensitive/prohibited good
Login Mypoz website> Member center> Warehouse
For more details: How to check the warehouse address?
If you are still confused, you can search it on our Help Center, or leave a message to our customer service, we will reply you during the working hours!
How to calculate 1CBM cubic meter for international shipping, first of all, we must introduce the calculation method of cubic meter: cargo volume=length*width*height (unit is meter).
If the size of the box is 100 CM * 100 CM * 100 CM, the total shipping volume CBM = 1 CBM cubic meter. Or use this calculator to calculate: Calculator
According to international freight regulation: volumetric weight (kg)= long (cm)* wide (cm)* height (cm)/ 6000.
Volume weight is a parameter that represents the density of an object. Objects of the same volume but heavier will have a higher density.
For more details: Help Center
International> Order status> Order list> Operation> Click RMB¥ icon
For more details: How to make payment?
For more details: What is Double Free channel?
The bonus points are calculated based on the consumption, RM1= 1 bonus point. For more rules, please refer to: Loyalty Points Programme
Mypoz provide free warehousing service for 30 days, when the parcel has been stored in the warehouse for more than 30 days, it is considered as expired parcel, and will be charged RM1/ day.
For more warehousing inquirie, please refer to: How long can the parcel be stored in the warehouse?
You can contact our customer service to provide the relevant information to request for cash on delivery, for more details: How to request for cash on delivery?
There are many factors that can come from the seller, courier, or customers. In this case, please check carefully the receipt address and waybill no.
Kindly contact our customer service if you are still confused, or search the related article at the Help Center: Parcel has been signed, but no update on the Mypoz website?
No. If there is no courier number for the incoming goods, our warehouse staff will need to sign for it and provide a courier no. to the delivery man, asking him to provide it to the customer who send the goods.
Other related inquiry: What to do if the delivery company claimed that our warehouse refused to receive the goods?
If you are still confused, you can search it on our Help Center, or leave a message to our customer service, we will reply you during the working hours!
The system will decide the most suitable channel for you. If you would like to choose sensitive channel but unable to find the related shipping channel, please verify the type of parcel type and change it to “sensitive” before making order again.
For more details, please search it at the Help Center.
The customer can check the order status: International> Order status> Order list> Operation> Details & Comment to see the relevant details.
More details: What should I do if the parcel is returned?
Scenario 1 :
You are not a verified user or the account is being verified, please go to the verification center to verify your account. After verification, you can submit the order.
Steps: My Account >> Security Centre >> Identity Verification
Scenario 2:
The package information is not filled. Please click on the relevant package to modify, declare the package once, fill in the product name, value, category, and resubmit it.
For more details, please search it at the Help Center.
The received status is mainly to allow customers to update and monitor the order status. Please rest assured Mypoz won’t stop monitoring it for the customer. As long as your parcel is still on the way, our company is obliged to guarantee that you will receive the goods.
If you are still confused, you can search it on our Help Center, or leave a message to our customer service, we will reply you during the working hours!
At present, the delivery service only provides door-to-door service, which means that it is only delivered to the door. If the customer is living upstairs or in an apartment that requires more manpower to move the shipments upstairs or to the apartment, please discuss the transportation costs with the driver, and most likely that every driver can provide this service to customers for a fee.
How to define a missing package?
A missing package means the entire shipment in the same order or the entire package is missing during the transit, and has been confirmed by the customer service.
What is the compensation amount?
Note: The highest compensation for the overseas package is RM 100
For more details, please refer to: Help Center
Situation 1: Seller missing to provide parcel number
Sellers rarely omit to provide sub-airway bill numbers (Package Number ). Please make sure that the number of pieces you signed for is the same as the number of pieces on the courier note. If it is the same, it proves that you are not under-collecting the goods. The biggest possibility is that Your Chinese Supplier has dealt with the goods separately and did not provide airway bill (Package Number) immediately. Here you are, it caused you to short receive goods
In this case, you can verify whether the warehouse’s warehousing record is same with the number of pieces of the Chinese seller. Make sure that it is not a problem with the seller separately send the package.
Situation 2: Seller deliver less good without inform
The seller delivers less goods and the quantity is inaccurate If you have received the package, but the quantity in the package has changed from the quantity you purchased, please ask the seller. This is most likely because the seller is under-delivering goods, or there is another parcel number. Our company did not check the quantity inside the package.
Situation 3: Short Received – with Prove of certificate
If the number of pieces is correct, but one box is short received, remember to indicate the under-collected goods on the airway bill you signed, so that MYPOZ can verify with the evidence you provide and speed up the processing. If the relevant information is not indicated at the time of receipt “Short Receive “, Our company will not be responsible for the related compensation.
Our company will be very difficult to verify the authenticity of the underpaid with the relevant delivery driver.
Situation 4: Short Received – without Prove of certificate
If the number of pieces is correct, but one box is missing, but the receipt is not signed, please try to notify us within 24 hours and provide the relevant delivery person information or the under-collected order number so that we can trace back to the relevant day On the delivery staff, if the overdue complaint is not processed, it is already difficult to verify who delivered
Please provide the following to our customer service:
How long do I need to know the investigation result?
The customer will receive the investigation result within 7-14 working days.
1. Product name and description must be stated clearly on your invoice.
2. Claim request must be submitted within 48 hours of acceptance.
3. After we receive your complaint, investigation towards each participating party shall commence.
4. Further action shall be taken according to the outcome of the investigation.
– Maximum compensation for SKYNET/GDEX/ABX/BBB/CITYLINK/J&T: USD50
– Maximum compensation for sea freight: 3 times of freight charges.
– Compensation formula based on parcel weight difference: (Total shipping fee divided by Total weight divided= price per kg) * 3 times = amount of compensation
– Free delivery of left out item to destination.
1. Compensation value according to item value on invoice (maximum of USD50), or 3 times of shipping fee, or 【Compensation formula based on parcel weight difference: (Total shipping fee divided by Total weight divided= price per kg) * 3 times = amount of compensation】whichever is the lowest.
2. Non declared items or falsely declared items are not covered.
3. No compensation for repackaged parcels, due to reasons such as: seller mistake and lost parcel before arriving at warehouse.
4. In addition, fragile products cannot be claimed. It is recommended that if it is fragile, do not choose to repack and should inform the seller to strengthen the packaging ~ to avoid crushing during transportation (reinforced packaging can only reduce transportation risk)
1. Compensation shall be bear by any party responsible.
– Maximum compensation for SKYNET/GDEX/ABX/BBB/CITYLINK/J&T: USD50
– Maximum compensation for sea freight: 3 times of freight charges.
– Compensation formula based on parcel weight difference: (Total shipping fee divided by Total weight divided= price per kg) * 3 times = amount of compensation
2. If parcel is not found in our warehouse, a maximum compensation of RMB100 will be provided.
1. NO compensation and/or refunds for items that are detained by customs, all fees generated is responsible of account owner only. There is NO compensation if the customer’s shipment is in the same container consists of the prohibited items and confiscated by the customs during customs inspection.
2. User will be blacklisted if such scenario happens too frequently.
1. Appropriate notification is provided before delivery of parcel, we shall not be held responsible for 3rd party delays.
2. Shipping Fee Compensation Rate:
– 3 working days delay: 10% of shipping fee
– 7 working days delay: 20% of shipping fee
– 14 working days delay: 50% of shipping fee
– 30 working days delay: 100% of shipping fee
1. All claim requests must be completed with purchase and shipping documents, and to be submitted within 1 week of request.
2. We will conduct our investigation and further action to be taken within 2 weeks time.
** Our AXA cargo insurance is recommended for high valued items.
If you are still confused, you can search it on our Help Center, or leave a message to our customer service, we will reply you during the working hours!
Steps: My Account >> Security Verification Center >> Identity Verification >> Submit your personal verification >> Wait for verification
Information As Below
1. ID card picture
2. Selfie with ID card
3. Nationality
4. ID number
5. ID card name After submission
We will review it within 1-3 working days. The identity verification picture information will be kept confidential and watermarked.
Identity Verification is used for customs declaration purposes. The company has the right to refuse to deal with any customer service without identity authentication.
To strengthen the responsibility of protecting the country for the people. To prevent all untraceable unowned packages, illegal smuggling, and other incidents.
Official Announcement: IMPLEMENT COMPREHENSIVE ACCOUNT IDENTITY AUTHENTICATION
You can go to
>> My Account
>> Security Verification Center
>> Payment Password Setting
>> Forgot Password Setting
Or Else
If you can’t reset by yourself, please feel free to contact our Customer Service and provide info below to proceed manually human verification.
Provide info as below
We will help you to reset the payment password after verified it.
You can go to
>> My Account
>> Security Verification Center
>> Payment Password Setting
>> Forgot Password Setting
Or Else
If you can’t reset by yourself, please feel free to contact our Customer Service and provide info below to proceed manually human verification.
Provide info as below
We will help you to reset the payment password after verified it.
Cargo Insurance
Cargo insurance covers parcel lost during transportation, but not covers parcel damage. Customers can only claim for the cost of lost parcel, but cannot claim for damaged parcel.
For more insurance terms and conditions, please refer to:
INSURANCE TERMS AND CONDITIONS
Why do you need to purchase cargo insurance?
Because:
What is the procedure?
Choose insurance service during order submission>> Upload the proof of purchase>> Customer service calculates the insured amount>> Make payment>> Insured
What are the steps?
Step 1: Choose insurance service during order submission
Step 2: Upload the proof of purchase to the system
***The proof of purchase must show the product name, picture, price, quantity, and the actual payment amount
Step 3: Make payment once the insured amount is confirmed
***Gentle reminder: Some of the customers will pay the minimum insured amount of RM 25 first before the actual amount is confirmed. If the actual insured amount is more than RM 25, the customer has to top up the extra amount within 48 hours, or else, it will be cancelled.
Step 4: Insured successfully
How to calculate the insured amount?
= RM 10.50 (Insured amount: RM 25)
= RM 35
What kind of products can be insured?
Expensive 3C products such as handphones, tablets, smart watches, game console, etc.
What kind of products cannot be insured?
Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods.
***Gentle reminder: Any inquiries, please contact our customer service.
Other related Info : 5K Cargo Insurance Protect
How many types of extra parcel services are there?
A total of 3 categories and 10 additional package services are provided for customers to choose from:
Demolish Packaging Service
– Suitable for those who want to save shipping fee by demolishing the inner/ outer packaging and repacking
– Notes:
Fee: Demolish inner packaging- RM 1; demolish outer packaging- RM 1.50
Packages’ Photos
– Our warehouse staff will open the package and take the inner photo of the items inside and the outer package
– Note: If any of the items are lost/ less during the process, MYPOZ reserved the right to check for the customers.
Fee: RM 1
– Our warehouse staff will take the outer package’s photo only, MYPOZ reserved the right to check for the customers, if any of the items are lost/ less during the process.
Fee: RM 0.50
Extra Protection Services
– Suitable for fragile items or large furniture.
– Notes:
Fee: Wooden box- minimum RM 225; Wooden frame-0.1 m3 or below: RM 26; 0.11 to 0.2 m3 : RM 30 – RM 60; 0.21m3 – 0.3m3 : RM 60-RM 80
– Suitable for fragile items, large furniture, irregular-shaped shipments, and so on
– If the package is very heavy, or small but heavy, it is necessary to pack with a wooden pallet for the forklift to move and avoid damage
– Notes:
Fee: Wooden pallet and wooden frame packaging services- minimum RM 190; wooden pallet- minimum RM 150
– Provide the package another layer of protection to ensure the customer can receive it in one piece
– Notes:
Fee: Minimum RM 9
– Suitable to use during the rainy season to prevent the package from water ingress or exposure to water
– A waterproof packaging can fit a 60 x 40 x 40 carton
Fee: Minimum RM 3
How does it work?
Login to MP account>> International>> Add Parcel>> Choose the additional services
The extra services that need to inquire the customer service in advance:
5. Cash on Delivery
– Once the shipment is arrived at MYPOZ warehouse, the payment will be made by our staff first
– Only available in Guangzhou and Yiwu warehouse, kindly contact us beforehand for preparation of payment.
– If the cost of the COD service is less than RMB100 for a single order, our warehouse will handle this service option by default, no need to inform our customer service.
– Fee shall be
For more details, please refer to: Cash On Delivery (COD) Service
Fee: Calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.
E.g.: RMB200 / 1.48 + RM5 =RM140.14
6. Forklift Service
We have our own forklift in our warehouse, this service is provided free of charge for heavy items. No extra rental charges for forklift services, exclusively for our customers.
7. Provide SST Invoice
Accounting is a very important element in our business, a SST invoice is all we need for declaring of account, however that invoice is not valid from overseas. We could provide a valid SST invoice for our items, kindly contact our customer service officer for more information.
8. Pick-up Service
If your supplier cannot deliver the items to our warehouse, you can request for a pick-up service directly from your supplier’s premise. You have to inform our customer service in advance:
MP no.:
Delivery/ Courier company:
Pickup address:
Waybill no.:
Courier contact no.:
No. of carton:
Remark:
Fee: Minimum charged RMB180, calculated according to the daily foreign exchange rate and a RM5 service charge will be billed.
E.g.: RMB200 / 1.48 + RM5 =RM140.14
What kind of extra order services does MYPOZ provide?
Currently, MYPOZ provides 7 types of customized extra order services, which included:
– This is the exclusive service introduced by MYPOZ recently, suitable for large volume but light shipments, such as the pillow, plush toys, blanket, and so on.
– The warehouse staff will calculate based on the volumetric weight or actual weight of the package (depends on the shipping channels)
Fee: Minimum RM 10
– The customer will receive an SMS once the shipment arrived in Malaysia
Fee: RM 0.30
– Suitable for high-risk lost goods, such as expensive electronic products- mobile phones, tablets, smartwatches, game consoles, etc.
– Non-insured items: Fragile items such as acrylic, vases, picture frames, antiques, glass material items, house models, large appliances such as refrigerators, washing machines, and other countries restricted or prohibited goods
– After submitting the insurance service request, the customer service will calculate the final insurance fee and notify the customer
Fee: Minimum RM 25
For more details, please click here: How to purchase cargo insurance？
– Suitable for e-commerce to use customized courier bags/ boxes to repackage the items or put in some small gifts
Step 1: Notify the customer service once the customized package has inbound and provide its parcel no.
Step 2: The warehouse staff will do the counting of the packaging amount (Service charge: RM 5/every 20 units)
Step 3: Tick [Custom Package] service when submitting the order
Step 4: Edit the receiver info and mention in the remarks the parcel no. of customized packaging
Fee: RM 1/ piece
– The fragile label will be pasted at the outer package as an alert to the others
Fee: RM 1/ piece
– Use the blank package to replace it with MYPOZ courier bag
Fee: RM 1/ piece
– This service provides the customer with the package after packaging
Fee: RM 1/ piece
8. Box Reinforcement Packaging
– The box is a 5-layer thick airplane packing box. It is pressure resistant. The box after unpacking can be reused if it is not severely squeezed.
– Size :
Large–60*45*50, Weight : 1.2KG
Fee: RM 8
How does it work?
International>> Order submission>> Choose the extra order services
The charge will be divided into three stages, the cost of Stored&warehousing> Check Stock> Pack Order.
Stored and Warehousing Once the parcel is in the warehouse, the customer would need to give us the information, to make sure the amount of stock is correct and we will provide the relevant document to let the customers know the quantity, size and color we received (according to customer requirements). We will charge a counting service: RM 0.50/ PCS
Check Stock
Pack Order
Before delivery
No, the customers have to deliver the parcel to our Malaysia warehouse by courier.
Yes, there is certain type of items which unable to insure, please contact our customer service for more details or refer to: How to purchase cargo insurance？
Yes, the customers have to choose the domestic courier> Online submission, to arrange for the return of shipment.
Tongkat Ali, Chinese tonic, items with batteries, batteries, products without branded packaging/ documents, phone cards, bank cards, IC, used goods, second-hand goods, repaired products, alcoholic/ flammable products, tobacco, alcohol, etc.
*Note: If you are confused about the goods classification, please consult our customer service in advance before shipping.
Shipment cannot be more than 5 kg, type of products cannot be more than 3, quantity cannot be more than 10, the price cannot be more than RM 600.
Malaysia to China channel is only included customs clearance but not tax, so if the price is too high might be taxed.
Repaired products/ bulk shipments need to provide import certification license (according to customs requirements); transporting food might need to provide nutrition facts.
*Note: If it is rejected by China customs, the item will be returned to Malaysia, the customers have to afford the shipping fee from China to Malaysia.
During transit to China
The shipment will be signed immediately once it is arrived at Malaysia warehouse, and will update the transit order no. around 5 working days.
Submit order on Tuesday and the flight will be arranged for that Friday.
The whole process from arranging flight until delivery is expected to take about 7-12 working days.
When the status is waiting for despatch, the shipment is actually transited from Malaysia warehouse to Kuala Lumpur warehouse.
There is only bubble film packaging service is provided.
Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3/ parcel.
After delivery
There is no COD provided.
If the customer has purchased the cargo insurance, it will be calculated by the price of the item; no compensation if the product is spoiled or expired; for the item without insurance will be compensated according to the freight regulations.
The warehouse staff will sign for the parcel immediately, and the customer will only know the latest status of the parcel after it has arrived in Malaysia within 5-10 working days.
About 14 working days after the parcel arrived at the overseas warehouse.
Customers will know the shipping fee within 24 hours.
About 10 working days to arrange for delivery.
No.
No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.
For the customers who have purchased the cargo insurance, you may refer to: What should I do if the package is lost?
For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.
Yes.
Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.
No for all overseas shipping channels, kindly remind the seller to pack the goods properly.
Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3/ parcel.
Yes, the packer can help to weigh the parcel after it has arrived at our warehouse. The service charge is RM 5. If it is wrongly weighed, no fee will be charged.
– The logistics update is exceeded 48 hours
– The order status showed packed, but the shipping fee is not shown
– Need to pay on behalf
– Verify goods classification (general/ sensitive/ prohibited items)
The warehouse staff will sign for the parcel immediately, the oversea customer service will update inbound within 2 working days.
Note: The inbound update might be delayed due to the time lag between Malaysia and Australia is about 3 hours.
About 7-10 working days after the parcel arrives at the overseas warehouse.
Customers will know the shipping fee within 24 hours.
After the payment is done, the flight to Malaysia will be arranged on that day, expected to arrange for delivery within 3 working days after arriving in Malaysia.
Yes, please contact the oversea customer service to inform:
Product name, volume, weight, quantity, address to confirm the service charge.
No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.
For the customers who have purchased the cargo insurance, you may refer to: What should I do if the package is lost?
For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.
Yes.
Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.
No for all overseas shipping channels, kindly remind the seller to pack the goods properly.
Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3/ parcel.
Yes, the packer can help to weigh the parcel after it has arrived at our warehouse. The service charge is RM 5. If it is wrongly weighed, no fee will be charged.
– The logistics update is exceeded 48 hours
– The order status showed packed, but the shipping fee is not shown
– Need to pay on behalf
– Verify goods classification (general/ sensitive/ prohibited items)
The warehouse staff will sign for the parcel immediately, the overseas customer service will update inbound within 2 working days.
Note: The inbound update might be delayed due to the time lag between Malaysia and UK is about 7 hours.
About 14 working days after the parcel arrives at the overseas warehouse.
Customers will know the shipping fee within 24 hours.
After the payment is done, expected to arrange for delivery within 3 working days.
Yes, please contact the oversea customer service to inform:
Product name, volume, weight, quantity, address to confirm the service charge.
No at this moment because of the epidemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.
For the customers who have purchased the cargo insurance, you may refer to: What should I do if the package is lost?
For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.
Yes.
Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.
No for all overseas shipping channels, kindly remind the seller to pack the goods properly.
Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3/ parcel.
Yes, the packer can help to weigh the parcel after it has arrived at our warehouse. The service charge is RM 5. If it is wrongly weighed, no fee will be charged.
– The logistics update is exceeded 48 hours
– The order status showed packed, but the shipping fee is not shown
– Need to pay on behalf
– Verify goods classification (general/ sensitive/ prohibited items)
The warehouse staff will sign for the parcel immediately, the overseas customer service will update inbound within 2 working days.
Taiwan & Japan: About 3-5 working days after the parcel arrives at the overseas warehouse.
Thailand: About 7-10 working days after the parcel arrives at the overseas warehouse.
Customers will know the shipping fee within 24 hours.
Taiwan & Japan: After the payment is done, the flight will be arranged within 3-5 working days, expected to arrange for delivery within 3-4 working days after arriving in Malaysia.
Thailand: After the payment is done, expected to arrange for delivery on that day.
No.
No at this moment because of the pandemic, the number of passenger planes has been reduced, and only cargo planes are available which need to achieve a certain amount of cargo. Normally, if the flight is cancelled this week, probably will get the nearest fight next week.
For the customers who have purchased the cargo insurance, you may refer to: What should I do if the package is lost?
For the customers who have not purchased the cargo insurance, the compensation is followed the freight regulations.
Yes.
Yes, if you want to transport a large number of sensitive or large machines, you need to verify with the customer service for the required documents.
No for all overseas shipping channels, kindly remind the seller to pack the goods properly.
Yes, the minimum service charge is RM 10, calculate according to the number of the parcel, RM 3/ parcel.
No, because Taiwan direct shipping is shipped directly from Taiwan to customers’ address without passing by our warehouse, so it is unable to verify the weight of the parcel.
– The logistics update is exceeded 48 hours
– The order status showed packed, but the shipping fee is not shown
– Need to pay on behalf
– Verify goods classification (general/ sensitive/ prohibited items)
What is Alipay Transfer service?
This service helps our customer to transfer the money to others’ Alipay account.
Step 1: Login to your MP account and submit the required details.
|
Amount in RMB |
Service Charge |
|
Below 500 |
RM 10 |
| 500 and above |
3% |
Calculation method:
Amount requested= RMB 500
Currency in RM= RMB 500/ 1.47 (currency of the day)= RM 340
3% Service charge= 3% x RM 340= RM 10.20
Total amount= RM 340+ RM 10.20= RM 350.20
3. Only verified Alipay account can be proceed.
4. The minimum transaction amount is RM 100.
Step 2: Fill in your personal details and receiver’s Alipay details.
Step 3: Pay to the specific bank (Public/ Maybank)
Provide the following:
Frequently Asked Questions:
Step 1：
*Note:
|
Amount in RMB |
Service Charge |
|
Below 500 |
RM 10 |
| 500 and above |
3% |
Calculation method:
Amount requested= RMB 400 （Below 500, RM10 service charge）
Currency in RM= RMB 400/ 1.47 (currency of the day)= RM 272
Total amount= RM 272+ RM 10= RM 282
Step 2: Fill in the required Alipay account information.
Step 3: Choose the bank to transfer money (Public Bank/ Maybank)
Provide the following:
Step 3: The items will be pending.
Step 4: Log in to Mypoz account and submit the Alipay payment details.
Alipay exchange> Payment center> Fill in the amount in RMB and the system will automatically convert it into RM
Step 5: Fill in the payment account details.
Step 6: Transfer the money to specific account.
Service Charge:
| Amount in RMB | Service Charge |
| Below 500 | RM 10 |
| 500 and above | 3% |
Calculation method:
Amount requested= RMB 500
Currency in RM= RMB 500/ 1.47 (currency of the day)= RM 340
3% Service charge= 3% x RM 340= RM 10.20
Total amount= RM 340+ RM 10.20= RM 350.20
Provide the following:
Why was my Alipay top-up order cancelled?
There are many factors which caused the cancellation of Alipay top-up, you may find it from our Alipay top-up webpage.
Alipay Exchange>> Exchange Statement>> Status>> Question Mark (?)
What are the factors that caused the Alipay top-up order to be cancelled?
Wrong account or password
1. Please check the account and password first before submitting the order.
2. Try to log in to your account to make sure the ID and password are correct.
3. Submit the order if you have confirmed the ID and password.
4. The account is a private and hidden account which caused others unable to check for it and top-up.
The seller’s problems:
1. QR code expired/ transaction has been closed.
2. The trade/ promotion/ event has time limit, or it is unable to pay on behalf of the others.
The information provided is wrong:
1. The payment information provided is wrong.
2. The payment amount is wrong (more/ less)
3. The Alipay account is unauthenticated- The customer account has not undergone real-name verification, and some accounts need to verify their real name to successfully transfer funds
What to do after the order is being cancelled?
1. After the order is being cancelled, you can check the reason from MP account, amend and resubmit the request.
2. If you are still uncertain, kindly contact our customer service by providing the top-up order no. and your MP ID for verification.
If you are still confused, please visit our Help Center to find the related article or leave a message to our customer service. The message will be replied during working hours.
For any inquiries, the customer can directly contact us, we will reply you during working hours through WhatsApp: 012-374 2238
MYPOST ONLINE SDN BHD(944818-H)
