To Our Valued Customers:
The upcoming June 3rd (Monday) is the birthday of the Supreme Head of State and is also a public holiday. At that time, the Chinese warehouse will operate as usual, signing for packages, processing orders and shipping as usual; the Malaysian Alipay recharge and customer service departments will operate as usual on the same day and will resume operations on June 4 (Tuesday).
| Department | 03/06 (Monday) | 04/06 (Tuesday) |
| Online customer service | √ | √ |
| Alipay recharge | √ | √ |
| China warehouse | √ | √ |
| After-sales/overseas | X | √ |
| Shipping unpacking | Shipping container unpacking is slow: 01/06 (Saturday) to 04/06 (Tuesday) | |
| Air and sea customs clearance | ||
| Express/logistics delivery | ||
√：Normal operation
X: No operation
Sea freight unpacking, air and sea customs clearance, and express/logistics delivery will also be affected to varying degrees from June 1 (Saturday), and are expected to gradually return to normal on June 4 (Tuesday).
If there is an urgent shipment, please pay and arrange delivery today to avoid delaying the delivery time. If you have any questions, please WhatsApp our customer service: https://bit.ly/mypoz-customer-service-whatsapp (012-374 2238)
This is notified, thank you. *Warm reminder: Customers who need delivery on the holiday day, please use online recharge.
From
Malaysia Customer Service Department
