Refund inquiry

Documents required: application letter & police report & IC

Application validity: 7 working days

Payment method: online bank transfer only

Payment date: Payment will be made on the second financial Friday after approval.

 

You must ensure that the required documents are submitted completely, otherwise, the accounting department has the right to reject and respond:

– The content of the refund application letter needs to be:

✔Clearly state the reason and time (day, month, year) for the wrong bank account/provide relevant supporting documents.

✔This application letter requires the applicant to submit it to the bank for verification (the name of the bank’s contact and verified person must be written in handwriting)

✔Bank account details (Beneficiary Bank Name, Beneficiary Name, Beneficiary Bank Account No, refund amount (RM)

 

Refund Administration Fee

Account details: The information provided is wrong/incorrect. Resulting in a refund, and no payment was received.

✔Will be scheduled for the second Friday.

✔An administrative fee of RM30.00 will be charged (direct deduction) ➕Any additional fees.

✔The supplier will be deducted directly.

 

 

Administrative Fee

Incorrect/wrong account information	Account information, customer/supplier
Payment date	Will be scheduled on the next specified second Friday
➕Charge RM30 (direct deduct) ➕Any additional fees

 

 

Notes

If you have received/signed/purchased the following offers or fulfilled the following conditions, refunds/cash withdrawals will not be processed

• Promotional package
• Commercial Package
• Coupons/Promo Codes
• MYPOZ account less than RM50

 

Disclaimer

MYPOST ONLINE SDN BHD(MYPOZ) The decision of the Account Department will be deemed final and has the right to refuse to respond to any refund rights.