Shipping Insurance

Shipping Insurance

Shipping Insurance
Shipping Insurance

No more worries on minimal compensation on lost goods.

We are currently working with AXA to insure your consignments for up to RM10,000!
Say hello to the high valued items you are craving for such a long time overseas!

4-hours express approval

To start insuring your consignment, just check on the the insurance service needed when you are making an order in our system.

  1. Add insurance service to your order.
  2. Prepare your purchase documents, we shall contact you within the day.
  3. Submission of documents to insurance panel.
    – Please allow for up to 4 hours for approval.
    – DO NOT make any payments through our system before insurance approval.

Premium Calculation: 3.5% of consignment value. (With minimum payment of RM25)

** Net day approval if documents are submitted after 1pm.


Claim Procedures

  1. Prepare necessary documents for claim
    – Police report
    – Official lost documents from courier service provider
  2. Please allow for up to 30 working days for investigation and compensation procedure.

** Compensation process not valid if consignment is signed and received, all compensation requests must be submitted within 48 hours of lost.


Insurance Service

  1. MYPOZ insurance is backed up by one of the biggest insurance company in Malaysia
  2. Documents needed:
    – Proof of purchase
    – IC Photocopy
    – Amount to insure
    – Quantity of items purchased
  3. MYPOZ is working with AXA AFFIN, one of the biggest insurance company in Malaysia.

** Please ensure your consignment is packaged safely and does not show any of the contents on the packages.

NOTE: We do not accept items that are fragile in nature. Kindly contact us to know if your item is insurable.














品牌保险产品更放心: MYPOZ保险的产品公司是 ‘AXA AFFIN’ 国内知名优秀的保险公司,精选提供了数百种保险产品供您选择

个人信息安全有保障: 保护用户个人信息是MYPOZ的一项基本政策,不泄露或公开您在填单过程中可能涉及到身份信息、



可投保商品:手机 (IPHONE、SAMSUNG )、平板电脑、电子商品等等都能放心投保


投保需注意事项:完固包装(例如:打上木架;加固包装;胶纸密封;不能有原厂包装(iphone 不能直接显示iphone logo))


保险客服Whatsapp/Wechat:012-259 2238