Notes on Japan Air Freight

* If the online purchase website cannot fill in the MP code, please contact the seller to manually note on the package.

*  Additional RM5/ kg is required for sensitive goods, and the minimum shipment for sensitive channels is 10KG.

* If the parcel does not indicate the MP number, USD 5 will be charged as the fee for finding the parcel.

* If cannot provide us any effective message, maybe cannot verify the parcel. (Investigation period will be 15 days only. Overdue will be considered as not received by local warehouse and we will not bear for any compensation)

* After the purchase, the customer needs to add the package into our system and fill in the correct product name then place an order.

* The rest of the goods depend on the volume of transport. Detailed product photos are also required so that customer service staff can verify the correct shipping channel with the airline.

 Delivery Guide

（1）The shipping fee will be provided after the parcel arrives at the Japan warehouse. (The parcel will be updated inbound within 3 working days, shipping fee will be provided within 3 working days after inbound, expected to receive within 5 working days after payment.)
（2）According to the standard “air freight” algorithm, the freight collected is based on the “actual weight” or “volume weight”, depending on which weight is higher. The volumetric weight algorithm is (length X width X height) cm/6000= volume
（3）Additional RM5/ kg for large quantities of sensitive cargo (special sensitive channel)
*Some goods need to see the volume of transport to determine which channel to use, and customers need to provide detailed product photos and inform the volume of transport, so that customer service can verify the correct transport channel to the airline
（4）Parcel quantity: 1-10 parcels = no collection charge, RM1 / parcel is charged for more than 10 parcels. If a single parcel is more than 50KG, no parcel collection fee will be charged.
（5）If the customer does not confirm the details of the goods transportation, please consult our customer service first to confirm the correct channel transportation. If the parcel is lost or detained due to customs clearance, our company will not be responsible.
（6）The customer is advised to purchase insurance for the parcel if parcel lost  will been fully reimbursed; If the insurance is not purchased, the maximum compensation is $50